The synrise.co website itself collects no cookies, no forms, no tracking and no third-party requests. Personal data is processed only inside our products (YouSpeak) and only to the minimum extent necessary to provide the service. SYNRISE LIMITED is the data controller; contact: service@synrise.co.
1. Scope
This policy covers two layers:
- Website level (synrise.co): a purely static corporate site. We do not set cookies, do not embed third-party scripts, do not use web analytics or advertising trackers, and do not collect any personal data from site visitors.
- Product level (YouSpeak and other products of the matrix): data practices as described below. Product-specific policies published at youspeak.me/privacy.html apply to each product; where wording differs, the product policy governs that product and this page will be updated to stay aligned.
2. Information We Collect
Website (synrise.co)
None. Browsing this site does not create a personal data record. Standard, anonymised server logs kept by our hosting provider are used only for security and availability.
Products (YouSpeak)
- Account information: email address, nickname and encrypted password provided at registration.
- Voice audio: microphone input during conversation features, used for AI speech recognition, dialogue and pronunciation assessment; retained per your settings for sentence-by-sentence playback and review.
- Conversation records: text conversations with your AI coach, learning assessment reports and practice data.
- Device information: device model, OS version and network status, used to keep the service running properly.
3. How We Use Information
- To provide real-time voice conversation, speech recognition (ASR), speech synthesis (TTS) and pronunciation assessment;
- To generate personalised learning reports and training suggestions;
- To maintain accounts, billing and customer support;
- To improve product experience and service security (including anti-abuse and risk control).
We do not sell personal information, and we do not use it for cross-context behavioural advertising.
4. Third-Party Processing
To provide core features, voice and text data may be transmitted to the following processors, bound to process data only for the purposes of this policy with equivalent safeguards:
| Processor | Location | Purpose |
|---|---|---|
| Deepgram | United States | Real-time speech recognition (ASR) |
| Alibaba Cloud DashScope / Qwen | China (Mainland) | Speech recognition, LLM dialogue, speech synthesis (TTS) |
| DeepSeek | China (Mainland) | Backup LLM dialogue channel |
| Airwallex / Alipay | Cross-border | Payment processing (no full card data stored on our servers) |
5. Storage & Security
- Product data is stored in Alibaba Cloud (Mainland China) data centres with encrypted transmission (TLS/HTTPS/WSS);
- Voice audio storage is protected by access controls and encryption, accessible only to authorised personnel;
- We apply access control, audit logging, vulnerability management and other measures to protect data security.
6. Data Retention & Deletion
- Account data: deleted after account cancellation;
- Voice audio: deleted when you delete it or when your account is cancelled;
- Conversation records: retained while your account is active and deleted with account cancellation;
- Server security logs: retained no longer than 12 months.
- You may delete personal data at any time via in-app "Settings", or request account deletion via youspeak.me/account-deletion.
7. Your Rights (GDPR / CCPA)
Depending on your jurisdiction, you have the right to:
- Access and obtain a copy of your personal information;
- Correct inaccurate information;
- Delete your personal information (right to erasure);
- Withdraw consent and object to processing;
- Data portability where technically feasible;
- Non-discrimination for exercising CCPA rights, and the right to opt out of "sale/sharing" — we do not sell or share personal information as defined by the CCPA;
- Lodge a complaint with your local supervisory authority.
To exercise any right, contact service@synrise.co. We respond within 30 days.
8. Children's Privacy
YouSpeak provides a children's English-learning feature (Miss Lily). Children's personal information is specially protected in accordance with applicable laws (including the Personal Information Protection Law of the People's Republic of China). We recommend guardians supervise children's use of the application. The service is not directed to children under 13 (or the minimum digital-consent age in your jurisdiction) outside that feature.
9. International Transfers
SYNRISE LIMITED operates from Hong Kong S.A.R. Product data is stored in Mainland China and may be processed by service providers located in the United States and elsewhere. Where your data is transferred across borders, we apply safeguards required by applicable law — including standard contractual clauses for transfers out of the EEA/UK and lawful cross-border mechanisms under Chinese data regulations. By using the products, you acknowledge these transfers; you may contact us for details of the safeguards applied.
10. Changes & Contact
This policy may be updated as products and legal requirements evolve. Material changes will be announced in-app or on this page with a new version number. Continued use constitutes acceptance of the updated policy.
Contact:
SYNRISE LIMITED · Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R.
Business Registration No. 81194066 · Email: service@synrise.co
See also: Terms of Service · Support · Refund Policy (YouSpeak)